12ph Privacy Policy

This Privacy Policy describes how 12ph ("we", "us", "the platform") collects, processes, stores, and protects the personal information of players who register and use the 12ph online gaming platform at 12ph.vu.

12ph is committed to protecting your privacy in accordance with applicable Philippine data protection principles. We handle your personal data only for the purposes described in this policy and take reasonable steps to keep it secure at every stage of processing.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy. Where any conflict exists between documents, the Terms and Conditions take precedence.

We collect personal data in several ways: directly from you when you register or update your account, automatically when you use the platform, and from third-party payment and identity verification providers as part of the KYC process.

12ph uses your personal data for the following purposes:

• Creating and maintaining your player account, including identity verification;
• Processing PHP deposits and withdrawals through Philippine payment channels;
• Sending OTP codes and account security notifications to your registered mobile number;
• Detecting, investigating, and preventing fraud, collusion, and unauthorised account access;
• Monitoring gaming activity to support responsible gaming tools such as deposit limits and self-exclusion;
• Responding to account queries and player support requests;
• Complying with applicable record-keeping and reporting requirements;
• Sending account-related communications such as transaction confirmations and policy updates.

We do not use your personal data for targeted advertising on third-party platforms, and we do not sell or rent your data to marketing companies.

12ph shares your personal data with third parties only in the following limited circumstances:

• Payment providers: Your name and payment details are shared with the Philippine banking or e-wallet provider processing your transaction. This is required to execute the payment.
• Identity verification services: During KYC, your ID document and personal details may be processed by a third-party verification provider. These providers operate under strict data processing agreements with 12ph.
• Game software providers: Your account identifier and session data are shared with the game studios whose titles you play. Game outcomes and session records are transmitted between your device, the 12ph platform, and the game server.
• Legal and regulatory requirements: Where required by law, court order, or a valid request from a competent authority in the Philippines, we may be required to disclose specific player data.
• Fraud prevention: In cases of suspected serious fraud or criminal activity, we may share relevant data with law enforcement or fraud prevention services.

We do not share your personal data with unrelated third parties for their own commercial use.

12ph applies technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These measures include:

• SSL/TLS encryption on all connections between your device and the 12ph platform;
• OTP authentication for account logins from new devices or after password changes;
• Biometric login support on compatible Android and iOS devices;
• Internal access controls limiting which staff members can access specific categories of player data;
• Regular security reviews of the platform and its data handling processes.

No system can guarantee absolute security. If you suspect that your 12ph account has been accessed without your authorisation, please report it immediately through the support function available after logging in at 12ph.vu. Change your password as soon as you suspect any unauthorised access.

12ph uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small data files stored in your browser or on your device when you visit 12ph.vu.

We use the following categories of cookies:

• Essential cookies: Required for the platform to function. These include session authentication, login state, and security tokens. The platform cannot work without them.
• Functional cookies: Store your preferences such as language settings and game lobby filters so you do not need to re-select them each visit.
• Analytics cookies: Used to understand how players navigate the platform – which games are most visited, how long sessions last, and where technical issues arise. This data is aggregated and does not identify individual players.

Most browsers allow you to manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform. Disabling functional or analytics cookies will not prevent you from using the core features of 12ph.

12ph retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary depending on the type of data:

• Account and identity data: Retained for the duration of your account and for a minimum period after closure as required by applicable record-keeping rules.
• Transaction records: Financial transaction records including deposits, withdrawals, and bet history are retained for an extended period to meet standard financial record-keeping obligations.
• Gaming activity data: Session and game history records are retained to support responsible gaming monitoring and dispute resolution for a defined period after the relevant session.
• Support communications: Records of support interactions are retained to allow follow-up and quality review for a reasonable period after the interaction is closed.

Once a retention period has passed and there is no ongoing legal or contractual basis to continue holding data, 12ph will delete or anonymise it in a secure manner.

As a 12ph account holder, you have the following rights in relation to your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may ask us to correct any inaccurate or incomplete information in your account. Some corrections (such as name or date of birth) require re-verification through KYC.
• Deletion: You may request deletion of personal data that is no longer necessary for the purposes it was collected, where no overriding legal obligation requires us to retain it.
• Restriction: You may ask us to restrict processing of your data in specific circumstances while a request or complaint is being resolved.
• Objection: You may object to certain types of data processing, such as analytics or communications.

To exercise any of these rights, contact 12ph through the support function available after logging in to your account. We aim to respond to data rights requests within a reasonable period. We may need to verify your identity before processing a request.

12ph is strictly for adults aged 21 years and above. We do not knowingly collect personal information from persons under the age of 21. Account registration requires confirmation of age and is subject to KYC age verification.

If we discover that an account has been registered by or is being used by a person under the age of 21, the account will be suspended immediately, any associated balance will be reviewed, and the collected personal data will be handled in accordance with applicable data protection requirements for the protection of minors.

12ph may update this Privacy Policy periodically to reflect changes in how we operate, changes in applicable requirements, or improvements to our data protection practices. The "Last updated" date at the top of this page reflects when the most recent version was published.

When we make material changes to this policy, we will notify active players through a notice on the platform or via the contact information registered to their account. Continued use of 12ph following notification of an update constitutes your acceptance of the revised policy.

We encourage you to revisit this page periodically to stay informed about how 12ph protects your personal data. If you have any questions about this Privacy Policy, please reach out through the support function available in your account at 12ph.vu.